How can we help?
Use this page to route account, quote setup, billing, security, and data requests to the right place. For the fastest help, include your company name, tenant link, quote reference ID, lead reference ID, and screenshots when relevant. Do not send passwords, secret API keys, database URLs, or payment card details.
General support
Account setup, rate-card import, public calculator questions, or dashboard issues.
support@quotefleet.netSecurity reports
Vulnerability disclosure, suspicious access, data isolation concerns, or security questions.
security@quotefleet.netLegal and data requests
DPA, privacy, export, deletion, correction, or data-processing questions.
legal@quotefleet.netSales and launch help
Carrier onboarding, pilot launch review, setup review, or production readiness planning.
hello@quotefleet.net
Important: QuoteFleet support will never ask for your password or full secret keys. If a support request needs access to a tenant account, use the dashboard, a temporary test tenant, or a non-secret screenshot.
What to include
| Request type | Helpful details |
|---|---|
| Quote or lead issue | Tenant link, quote reference ID, lane, equipment, accessorials, and what result you expected. |
| Rate setup issue | Service, equipment, rate card label, accessorial code, zone name, and whether the issue affects public quotes. |
| Login or signup issue | Email used, company name, tenant slug, browser/device, and approximate time. |
| Data request | Company name, authorized requester name, tenant slug, and requested action such as export, correction, or deletion. |
| Security issue | Route affected, impact, reproduction steps, and whether customer data may be involved. |
Expected response targets
- Urgent availability, security, or data exposure issue: same-day operator review.
- Account access, billing, or production quote-flow issue: 1 business day.
- Setup help, rate import, or general product question: 1–2 business days.