Refund & Cancellation Policy
This Refund & Cancellation Policy explains how billing, cancellation, and refunds work for QuoteFleet, operated by MR Holdings & Trade LLC, a Wyoming limited liability company doing business as ("d/b/a") QuoteFleet ("QuoteFleet," "we," "us," or "our"). It forms part of, and should be read together with, our Terms of Service. Our aim is to be fair and honest: you can try QuoteFleet free, and cancel any time.
1. Free trial
New accounts can start a 14-day, all-inclusive free trial. A valid payment card is kept on file with our payment processor, Stripe, but you are not charged during the trial. If you cancel before the trial ends, you will not be charged. If you do not cancel, your paid monthly subscription (from $14.80/month, with unlimited quotes) starts automatically when the trial ends, and the card on file is charged for the first billing period.
2. How to cancel
- You can cancel at any time from your in-app billing settings, or by emailing support@quotefleet.net.
- To avoid a charge, cancel before your free trial ends.
- For a paid subscription, cancellation stops future renewals and takes effect at the end of your current billing period. Your access continues until then — you keep the plan you paid for through the period you already paid for.
- There are no cancellation fees and no long-term contracts.
3. Refunds
QuoteFleet is a month-to-month subscription that you can cancel at any time, so payments for a billing period are generally non-refundable once that period has started. Instead of a refund, cancellation stops the next renewal while you keep access through the end of the current period.
We will, however, consider refunds in good faith in cases such as:
- Duplicate charges or an accidental double subscription;
- Billing errors on our side; and
- Reasonable goodwill situations, at our discretion.
To request a refund, contact support@quotefleet.net or legal@quotefleet.net. Approved refunds are issued to the original payment method via Stripe. Card disputes and chargebacks are handled through Stripe; if you believe a charge is wrong, please reach out to us first so we can resolve it quickly.
4. No contracts, no fees
There are no setup fees, no per-quote charges, no long-term contracts, and no cancellation fees. You pay only the monthly subscription for the periods you choose to keep, and you can cancel whenever you like.
5. Effect of cancellation
- Your subscription will not renew, and access ends at the end of the current billing period.
- Before your access ends, you can export your data (such as your rates and leads) from the Service.
- After cancellation, your data is retained and then deleted in line with our Privacy Policy and DPA. You can request deletion as described in the Privacy Policy.
6. Changes to this policy
We may update this policy from time to time. If we make material changes, we will provide reasonable notice and update the "Last updated" date above. Your continued use of the Service after changes take effect means you accept the updated policy.
7. Contact
For billing, cancellation, or refund questions, contact support@quotefleet.net. For policy or legal questions, reach legal@quotefleet.net.